Clinical Specialist

We’re looking for a Clinical Specialist in Newport News, VA. As a member of the clinical support team, you are responsible for providing clinical and technical expertise and support of the sales process to colleagues, current customers and/or new customers.  

Your responsibilities as the Clinical Specialist will include: 

• Acquire the knowledge and become a SME of ivWatch, it’s products, iv infusion and vascular access practice  

• Provide educational training, clinical process, and procedures ranging from one-on-one sessions to group facilitation across all clinical settings and facilities 

• Integrate into all accounts, builds trust and relationships, and establish strong rapport with customers. Nurture the existing KOL relationships and build new KOLs 

• Provides medical professionals with sales support, information, and training on the use of ivWatch products through staff education, in-services, and technical troubleshooting 

• Use clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage with regular ongoing support 

• Develop and maintain an in-depth knowledge of assigned accounts and customers 

• Conducts evaluations, implementations and ongoing support within all accounts.  

• Provides sales support, clinical in-services, training, and guidance to current or potential customers. 

• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. 

• Attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments 

• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments 

• Maintains positive and cooperative communications and collaboration with all levels of employees and customers 

• Document all activities, communications, and planned activities in the company’s CRM and update it daily  

To be a successful candidate, we look for: 

• Bachelor's degree in nursing or equivalent with an R.N. designation  

• Strong clinical and industry background with an in-depth understanding of iv IV therapy  

• Teaching and technical device training education experience   

• Ability to positively represent company and build strong relationships  

• Excellent organizational, time management and prioritizing skills 

• Excellent interpersonal, mentoring, verbal, written and presentation skills 

• Demonstrated capability of building strong working relationships with internal/external customers 

• Ability to work an unpredictable schedule that may occasionally change on short notice due to schedule changes or delays 

• Accustomed to tight deadlines and managing multiple tasks with a strong sense of urgency 

• Self-motivation, taking on additional responsibilities without being asked and managing priorities with minimal supervision  

• Willing to work the hours needed to complete the tasks and travel extensively, approximately 60 - 75% of time as needed